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Privacy and Cookie Policies

Privacy and Data Protection Policy

DNA Solutions Pty. Ltd. guarantees the strictest privacy and data protection policy as per the principles of the current General Data Protection Regulation (GDPR) in relation to the information obtained from its clients or potential clients, understanding as "client" anyone requesting a service or product from DNA Solutions Pty. Ltd., and as "potential client" anyone who contacts DNA Solutions Pty. Ltd. in order to make a query without having made a previous purchase. Access to and use of this website, including the order of any service, are subject to the terms set forth below.

It is the client’s or potential client’s responsibility to read this privacy and data protection policy before any personal data are provided.

The access and or use of this website in any way, as well as the purchase of any service from DNA Solutions Pty. Ltd. through any other method, imply the acceptance of this policy.

If you have any questions about any of the points included in this document, do not hesitate to contact us (dna@dnasolutions.co.uk).

Origin of the Data
DNA Solutions Pty. Ltd. can receive personal data by several methods (telephone, chat, email, messaging applications, etc.). Users guarantee and are responsible for the veracity, accuracy, validity and authenticity of the personal data provided, whether they are their own or they belong to third parties. The user providing information from third parties, including minors, and including any type of biological material, is also responsible for obtaining the pertinent authorizations from the data owners or their legal guardians before providing said data to DNA Solutions Pty. Ltd.. DNA Solutions Pty. Ltd. cannot be held responsible if it processes data of third parties without their knowledge, but that have been provided to DNA Solutions Pty. Ltd. with the authorisation of a third party.

Collected Information and Use and Purpose of the Data
When data subjects make a query to or a purchase from DNA Solutions Pty. Ltd. by any method, they will need to provide certain personal information. This information will be processed by DNA Solutions Pty. Ltd., which may transfer it to its partners inside or outside of the European Union for its storage.
Any processing activities of the data gathered, including its possible transfer to third parties, are performed as per the terms of the contractual and consented relationship between the client or potential client and DNA Solutions Pty. Ltd. This also applies to special categories of personal data defined in the GDPR.
Excluding the cases contamplated by the law (for example, a legal act, public security, etc.), DNA Solutions Pty. Ltd. does not use the information obtained from its clients or potential clients for advertising purposes, nor does it share or sell said information with third parties, except for the purpose of carrying out the services for which DNA Solutions Pty. Ltd. has been contacted and/or contracted.
Regarding the information requests from potential clients who are based outside the geographic area covered by DNA Solutions Pty. Ltd., DNA Solutions Pty. Ltd. may forward said requests to the most suitable headquarters of the DNA Solutions group.
DNA Solutions Pty. Ltd. has records of processing activities, which can be consulted.

Data of Minors
DNA Solutions Pty. Ltd. establishes that the services can only be ordered by people of legal age, who are responsible for all the information provided and obtained from the service, including that concerning minors. However, DNA Solutions Pty. Ltd. does not verify the age of the users of the website, potential clients or clients, unless any reasonable doubt regarding an abuse arises. Consequently, DNA Solutions Pty. Ltd. cannot be held responsible if a minor provides personal data (their own or belonging to others) through the website or by any other method. If you are aware that a minor has provided personal information to us, please let us know by email: dna@dnasolutions.co.uk.

Especially Protected Data
DNA Solutions Pty. Ltd. informs the client that the performance of the service could involve obtaining certain data included in the category labelled as "especially protected data".
In regards to the information on the race or ethnic origin of the participants in a test, DNA Solutions Pty. Ltd. declares that this information is not required to perform most of the types of tests, and, in those cases, this information is not requested from the client. For paternity tests, the information on the race is optional, being necessary for the preparation of the Paternity Index report; as the client is informed in the paperwork of the test, if they do not wish to provide this information, a different, simpler report will be prepared, for which the information on the race is not necessary. For the kinship test it is necessary for the client to provide information on the race of the donors, since the statistics used to obtain the result vary depending on the race of those tested; it is, therefore, absolutely necessary for the client to provide this information, which will only be used for the purpose of carrying out the contracted service.
On the other hand, for certain analyses, the result may provide data that can be used to obtain information on the physiology or health of the donors. In particular, with regard to health test, this DNA test provides information on the probability (increased or decreased compared to the population mean) of suffering from a pathology or developing a health problem of genetic origin. However, the result does not establish or confirm that the person analysed is immune, or that they have developed or will develop any of these pathologies throughout their lives. DNA Solutions Pty. Ltd. does not use the result to establish any specific relation between the genetic information of the sample donor and their physiology or health.
DNA Solutions Pty. Ltd. and/or its partners will store special categories of data during the stated period.

International Transfer of Data
DNA Solutions Pty. Ltd. informs its clients that it could transfer the information of its clients to recipients established in third countries, either within the European Union or outside the European Economic Area, and that they have not been declared an adequate level of protection by the European Commission. The purpose of this data transfer is to treat and/or store the information provided (including information on special categories of personal data), necessary for the execution of the contract between the client and DNA Solutions Pty. Ltd. in accordance with the provisions of article 49, section 1 b) of the GDPR.
With regard to the transfer to countries outside the European Union, the data incorporated into digital files is stored on a secure server located in Australia and managed by DNA Solutions Pty. Ltd. On the other hand, the physical data (including, but not limited to , biological samples, documentation received for the performance of the service or the information resulting from the analysis), can be stored in the facilities of DNA Solutions Pty. Ltd. in Australia or DNA Solutions Inc. in Panama. Only certain authorized personnel of these locations have access to the data provided.
DNA Solutions Pty. Ltd. guarantees that its partners comply with the privacy policy standards established by DNA Solutions Pty. Ltd. to its customers. In this regard, DNA Solutions Pty. Ltd. accepts full responsibility to its clients in the event of security breach by its partners (without this fact nullifying its right to derive responsibilities to third parties).
Occasionally, and only when the contracted service cannot be performed directly by DNA Solutions Pty. Ltd. nor by its partners, a transfer of data to other parties outside the European Union could occur. This transfer of information will be framed within the principles of limitation and minimization. DNA Solutions Pty. Ltd. guarantees that the information transferred will not be used for any other purpose other than the execution of the service.

Data Security
DNA Solutions Pty. Ltd. guarantees that it has adopted the necessary technical and organizational measures at its disposal, and according to the requirements set by law, in order to avoid the loss, misuse, alteration, unauthorized access and/or theft of personal data provided by clients or potential clients.
The technical measures include the use of passwords, secure connections, the encryption of information and the use of authentication certificates and secure servers. The user must be aware that the measures adopted by DNA Solutions Pty. Ltd. do not exempt other risks associated with web browsing, data transmission over the internet, the use of Wi-Fi networks or the computer system used for the connection.
Regarding the organizational measures, DNA Solutions Pty. Ltd. guarantees that access to data provided by clients or potential clients is limited to the personnel necessary to carry out the required services. Said personnel may include employees of companies associated with DNA Solutions Pty. Ltd. (such as DNA Solutions S.L., DNA Solutions LLC. or DNA Solutions Inc.) or others, with whom the sharing of information is always done safely.

Data Storage Period
The GDPR obliges to the establishment of a limited storage period for the personal data. Hence, DNA Solutions Pty. Ltd. will storage the information in the following manner:
- Paper documents: they will be stored for 2 years.
- Online database: registries will be deleted after 2 or 5 years from the completion of the service (depending on the type of service).
- Emails and online contact and order forms: they will be deleted after 6 months from the last contact by this method.
- WhatsApp and Telegram messages: messages will be deleted after 3 months from the last contact by this method.
- Other messaging or chatting applications: messages will be deleted after 6 months from the last contact by this method.
- Other documents: the circumstances of the service ordered by the client could require the generation of other documents (included, but not limited to, explanation letters, warning notices, special reports, complaint records) which will be stored in electronic devices (computers). Those registries will be deleted after 2 or 5 years from the completion of the service.
- Other elements: unless other provisions necessary for the performance of the service are established, the biological material and the biological material processing products left over after the analysis are destroyed after 3 months from the completion of the service.
As an exception, it is contemplated that a registry or other item may be kept after the period indicated above for legal or security reasons if a complaint or claim about the service has occurred. Any of these records will be kept for a maximum of 2 or 5 years from the last contact of the client or of any other natural or legal person involved in the complaint or claim.
DNA Solutions Pty. Ltd. informs its clients that certain data will be stored longer than stated above, only with the purpose of attending legal obligations (for instance, fiscal obligations).

Rights of the User
At any time, the user may exercise their rights of access, rectification, cancellation, elimination, limitation and opposition to the processing and use of their personal data by sending an email to dna@dnasolutions.co.uk or a letter to DNA Solutions Pty. Ltd., Kemp House, 152 - 160 City Road, London EC1V 2NX, United Kingdom. DNA Solutions Pty. Ltd. reserves the right to request information that allows it to verify the identity of the applicant prior to the modification of its records.
DNA Solutions Pty. Ltd. is obliged to indicate to the information requestor (once the legitimacy of his request has been verified) the origin of the data if required, as well as any type of treatment to which they have been subjected or information that may have been extracted from them, even when the requestor is not a client of DNA Solutions Pty. Ltd.. This fact should particularly be taken into account by clients who provide data of third parties.
Regarding the request to delete the data, DNA Solutions Pty. Ltd. informs that, when there is more than one party or interested party linked to a service, given the particularity of the information processed and the inevitable connection of the data, when one of the parties requests the erasure of data, this will be done without DNA Solutions Pty. Ltd. being obliged to consult with the other party or parties. With this information DNA Solutions Pty. Ltd. intends to warn that the deletion of data requested by an interested party will also affect the data of any other interested parties involved in the same service.
Any claims or complaints that cannot be resolved directly by DNA Solutions Pty. Ltd. can be filed with the competent authority, which is the Office of the Australian Information Commissioner and that can be contacted on www.oaic.gov.au.

Changes of the Privacy and Data Protection Policy
DNA Solutions Pty. Ltd. reserves the right to modify the information described above at any time and without prior notice, always within the framework of the legislation in force.

 

Cookie Policy

Cookies are files that are downloaded and stored on the user's computer/device when accessing certain web pages. Cookies can have different uses, like remembering the user's session or analyzing their behavior on the website.

DNA Solutions Pty. Ltd. uses cookies of Google Analytics on its website in order to analyze and measure the use and activity on the website. These cookies do not collect any personal information of the user; the information obtained refers to how the user has reached the website, the number of pages visited and the time spent on each page, the device and browser accessed, the language of the user, the city to which the user's IP is assigned (never the complete IP), and other anonymous data.

By having YouTube videos embedded on the website, there may be cookies set by the platform that can be used by them to track their online activity. DNA Solutions Pty. Ltd. has no control over the information collected by these cookies.

DNA Solutions Pty. Ltd. also uses on its website cookies from Chatstack, managed by DNA Solutions Pty. Ltd., in order to be able to provide the online chat service. As stated in the privacy policy, the information collected by this application is periodically deleted, and it is also possible to delete it at any time if the user requests it.

Finally, DNA Solutions Pty. Ltd. uses a permanent cookie on its website that allows the website to remember that the user has already accepted the cookie policy. This same cookie also exists, owned by DNA Solutions Pty. Ltd., on the purchase forms.

In any case, DNA Solutions Pty. Ltd. informs the user that there are tools to disable the use of cookies in their browser, as well as to eliminate them at the end of the session. Also, the most common browsers offer additional add-ons to block cookies and other features that can collect user data.

In the following links you can find more information about cookies and how to disable them in the most common browsers:
- Firefox: https://support.mozilla.org/en-US/
- Chrome: https://support.google.com/chrome/?hl=en#topic=7438008
- Edge: https://support.microsoft.com/en-us/help/17171/windows-10-get-to-know-microsoft-edge
- Safari: https://support.apple.com/en-gb

DNA Solutions Pty. Ltd. reserves the right to modify the information described above at any time and without prior notice, always within the framework of current legislation. The access, navigation and/or use of this site implies the acceptance of our cookie policy.